Want to know more about the NDIS Quality and Safeguards Commission?

20 March 2019

What is the NDIS Quality and Safeguards Commission and what does it do? Our Inclusion Project Officer Alanna Julian asked Commissioner Graeme Head AO to explain and tell her what he likes about his new job.

Tell us a bit about the NDIS Quality and Safeguards Commission and what it does

The NDIS Quality and Safeguards Commission is a new part of the National Disability Insurance Scheme (NDIS).

The Commission will improve the quality of NDIS services. We expect NDIS providers to keep NDIS participants safe.

We help NDIS participants who feel unsafe or unhappy with their services.

What are the most common topics people contact the Commission about?

As we are still very new, we get a lot of questions about who we are and what we do.

Our contact centre also receives questions from NDIS providers about how to give NDIS participants quality services and keep them safe.

What part of your role as Commissioner do you like best?

I like setting up new things to support and serve different parts of our community. So I am really excited to be setting up the first national organisation in Australia with a focus on quality and safe services and support for people with disability.

I really enjoy talking to people with disability about what they expect from the NDIS Commission and I enjoy working with my team on solving problems.

What has been the hardest part of your job so far?

The hardest thing in a new organisation is always getting through the work while you are still building your team.

But the people who are joining the Commission really want the organisation to succeed, so they are bringing a lot of energy and commitment to work each day. They have made my job easier.

How are you going to make the Commission more accessible for people with intellectual disability?

We make sure our information and resources are accessible to all. We have produced easy read versions of our information for providers, participants and workers.

Our website is accessible and meets the Web Content Accessibility Guidelines (WCAG) version 2.0 standard.

How can people with intellectual disability contact the Commission?

We can be contacted on 1800 035 544 from 9am to 5pm, Monday to Friday.

If you would like to speak to one of our staff face-to-face, we have offices in Penrith, NSW, and Adelaide, SA.

What about other States and Territories?

The NDIS Commission will start when the NDIS is fully running in each State and Territory.

We started on 1 July 2018 in New South Wales and South Australia.

We will start on 1 July 2019 in the Australian Capital Territory, the Northern Territory, Queensland, Tasmania and Victoria.

We start on 1 July 2020 in Western Australia.

Until those dates, the government in your State or Territory will look after the quality and safety of the services you receive.

Find out more

Alanna interviewed Graeme Head as part of our Inclusion Point project, which is funded by the NDIS through the Information, Linkages and Capacity Building (ILC) – ILC National Readiness Grants.

We thank Graeme Head for taking time out to be interviewed.


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