Complaints and Feedback Policy
The way we deal with complaints is in our Complaints and
This is the easy to read form of this policy.
Everyone has the right to
• Make a complaint or
• Give feedback to CID
A complaint is something you do when you are being treated differently or unfairly.
A complaint is telling someone you are not happy about something
Feedback is information that can help make things better.
Feedback can also be about a good experience.
What CID will do
If you make a complaint at CID we will
• Listen to you
• Treat you with respect
• Write your complaint down
If you need an interpreter to make a complaint we will get one.
We will deal with your complaint quickly.
We will keep you updated on what is happening.
Your information will be kept private.
You will not be treated badly for making
What happens when you make a complaint
You can talk to the person who the complaint is about.
If this makes you feel scared or uncomfortable you do not have to do this.
You can talk to a manager or CEO instead.
Serious complaints go to the CEO straight away.
Feedback does not need to be looked at.
Feedback might be shared with staff members.
After your complaint
CID will look into the complaint and get back to you in 3 weeks.
CID will keep information about your complaint private.
The complaint will be recorded in the CID Complaints Register.