Everyone has the right to

• make a complaint or
• give feedback to CID.

We deal with complaints in a fair way.

The way we deal with complaints is in our Complaints and Feedback Management Policy.

This is the Easy Read version of this policy.

You can complain if you think CID did not give you good service.

This could be because CID treated you

• differently
• unfairly
• rudely

You can complain about

• our services
• information we gave you

You can complain about

• a staff member
• a CID contractor
• a member
• a member of the Board

If you make a complaint to CID we will

• Listen to you.
• Write your complaint down.

We will deal with your complaint quickly.

We will tell you what is happening.

CID will keep your information private.

We will not treat you badly for making a complaint.

We will get an interpreter if you need one to make a complaint.

You can give CID feedback.

Feedback is information that can help make things better.

Feedback does not need to be investigated.

Feedback can also be about a good experience.

Feedback may be shared with staff members.

You can talk to any staff member about your complaint.

You can ask someone to support you.

You can write a letter or send an email to

info@cid.org.au

You can phone us at CID.

Phone 1800 424 065

CID will give you choices.

You can talk to the person who the complaint is about.

You do not have to do this if you do not want to.

You can talk to a manager or the CEO.

If it cannot be fixed in 1 day the complaint goes to the CEO.

Serious complaints go to the CEO straight away.

CID will investigate the complaint and get back to you in 3 weeks.

CID will keep information about your complaint confidential.

The complaint will be recorded on the CID Complaints Register.

The CEO will tell the Board about your complaint.

The CEO will tell DSS if the complaint is about a project funded by DSS

You can make a complaint or give feedback to CID by

Email  info@cid.org.au

Phone 1800 424 065

You can talk to People with Disability Australia.

Their phone number is 1800 422 015

Their website is www.pwd.org.au

You can talk to Ombudsman’s Office.

Their phone number is 1800 451 524
Their website is www.ombo.nsw.gov.au