Complaints and Feedback Policy
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The way we deal with complaints is in our Complaints and
Feedback Policy.This is the easy to read form of this policy.
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Everyone has the right to
• Make a complaint or
• Give feedback to CID -
A complaint is something you do when you are being treated differently or unfairly.
A complaint is telling someone you are not happy about something
at CID.
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Feedback is information that can help make things better.
Feedback can also be about a good experience.
What CID will do
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If you make a complaint at CID we will
• Listen to you
• Treat you with respect
• Write your complaint downIf you need an interpreter to make a complaint we will get one.
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We will deal with your complaint quickly.
We will keep you updated on what is happening.
Your information will be kept private.
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You will not be treated badly for making
a complaint.
Make a complaint at CID
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How to make a complaint at CID
• Call 1800 424 065
• Write a letter
• Send an email to info@cid.org.au
• Talk to a staff member in person -
You can make a complaint to any staff member at CID.
What happens when you make a complaint
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You can talk to the person who the complaint is about.
If this makes you feel scared or uncomfortable you do not have to do this.
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You can talk to a manager or CEO instead.
Serious complaints go to the CEO straight away.
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Feedback does not need to be looked at.
Feedback might be shared with staff members.
After your complaint
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CID will look into the complaint and get back to you in 3 weeks.
CID will keep information about your complaint private.
The complaint will be recorded in the CID Complaints Register.
Help to make a complaint
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You can get help to make a complaint
about CID.You can talk to the people at
People with Disability Australia
• Call 1800 422 015
• Go to their website www.pwd.org.au -
NSW Ombudsman
• Call 1800 451 524
• Go to their website www.ombo.nsw.gov.auRemember you can make a complaint at CID to any staff member
Call 1800 424 065