The way we deal with complaints is in our Complaints and
Feedback Policy.

This is the easy to read form of this policy.

Everyone has the right to

• Make a complaint or
• Give feedback to CID

A complaint is something you do when you are being treated differently or unfairly.

A complaint is telling someone you are not happy about something
at CID.

Feedback is information that can help make things better.

Feedback can also be about a good experience.

If you make a complaint at CID we will
• Listen to you
• Treat you with respect
• Write your complaint down

If you need an interpreter to make a complaint we will get one.

We will deal with your complaint quickly.

We will keep you updated on what is happening.

Your information will be kept private.

You will not be treated badly for making
a complaint.

How to make a complaint at CID

• Call 1800 424 065
• Write a letter
• Send an email to info@cid.org.au
• Talk to a staff member in person

You can make a complaint to any staff member at CID.

You can talk to the person who the complaint is about.

If this makes you feel scared or uncomfortable you do not have to do this.

You can talk to a manager or CEO instead.

Serious complaints go to the CEO straight away.

Feedback does not need to be looked at.

Feedback might be shared with staff members.

CID will look into the complaint and get back to you in 3 weeks.

CID will keep information about your complaint private.

The complaint will be recorded in the CID Complaints Register.

You can get help to make a complaint
about CID.

You can talk to the people at
People with Disability Australia
• Call 1800 422 015
• Go to their website www.pwd.org.au

NSW Ombudsman
• Call 1800 451 524
• Go to their website www.ombo.nsw.gov.au

Remember you can make a complaint at CID to any staff member
Call 1800 424 065