Don’t leave us behind

Make Sydney Metro safe and inclusive

The new Sydney Metro is a driverless train from Sydney’s Hills area to Chatswood. It is meant to be accessible for people with disability. CID’s advocacy group tested the Sydney Metro train and stations and found serious safety and access issues.

“The doors close too quickly and we get left behind. It’s not safe.”

“Without the staff on the train, we won’t feel safe.”

We did action research and put it together into a report, which we sent to the Minister for Transport, Andrew Constance, with 17 recommendations.

There are three key issues we really want to be changed with the Sydney Metro train to make it safer and more inclusive for people with intellectual disability like us.

Top 3 issues

1. Guarantee staff on every train and at every station

Transport for NSW (TfNSW) has previously told us that they plan in the future to reduce staff by 50 percent.

The staff are really helpful, friendly and make us feel safe. Without staff on every train and every station, we won’t have anyone to turn to if things go wrong or we need help.

We want a guarantee there will always be staff on every train and at every station.

2. Keep the doors open long enough for everyone to get on the train

When we tested the train some of us were left behind because the doors closed too quickly. It is frightening to be left behind.

The Minister said that the doors remain open for 30 seconds, but we timed it and they are only open for 11 seconds. This is not enough time to get on the train.

It doesn’t matter the reason why you need extra time, you just need to know there is enough time to get onto the train safely.

We want the doors to stay open long enough for everyone to get onto the train.

3. Make travel speeds safe for everyone so we don’t fall over

The train stops and starts too quickly, it makes us almost fall over. It is very unsafe for many of us who have balance issues. We could get injured.

We want the trains to be smoother when taking off and stopping.

See our full list of 17 recommendations on other ways to make the Sydney Metro safer in our report.


How you can help

  • Our report Our report
  • Call the Minister Call the Minister

    Phone or email Transport Minister Andrew Constance. Follow the instructions below.

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